Four Ways to Resolve Customer Service Issues + MORE

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In his new book, business professor Daniel Isenberg says if people think you’re crazy, you’re onto something.

The Heating Company provides a membership rewards program that rewards you when you buy.  I like this approach – instant reward without the long wait. There are a lot loyalty programs for the general public and trades people nowadays. They all come with their own membership cards and  before you know it your wallet or […

Coming up with new ways to reach customers on Twitter doesn’t need to require a lot of time or money. What it does take is creativity and a willingness to make personal connections.
Here are five keys to energizing your Twitter strategy to reach customers in new and innovative ways:
1. Shred the script…

Boring meetings can zap productivity, waste time and drain employee energy— and they’re all too common. If you regularly hold stakeholder meetings with the five most senior employees and they run one to two hours, these meetings are costing in the hundreds or thousands of dollars. And if everyone is bored, they’re probably not generating the return on investment you really need from a long, costly meeting, suggests Forbes…

One of the fastest growing small business niches is software development. Consumers have computers with them at nearly all times. If they’re not at a desktop or laptop computer, they have smartphones and tablets. All sorts of other devices are becoming mini computers as well, and all of those computers, from the biggest to the smallest, need software…

Personal finance expert and author Linsey Knerl tells AllBusiness.com about the best ways for home-based businesses to save money while building a fully functional home office.

Michael E. Raynor, director at Deloitte Services LP, explains how to keep your decisions on track for long-term success. For more, read his article, Three Rules for Making a Company Truly Great.

When a customer has a bad experience with your business, they don’t care whose fault it is. They just want a solution. Turn unhappy customers into happy fans with these 4 steps.

A survey by 1&1 Internet, Inc. finds 53% of Americans have put serious consideration into the possibility of starting their own side business.