Contact Us
Use this page to reach the editorial team behind Best Online Casinos. Most messages we get fall into a handful of categories: a question about how a bonus actually pays out, a correction on something we published, a payout dispute with an operator, or a business enquiry. Below you'll find the fastest route for each, what information to include so we can respond usefully, and — just as important — the things we genuinely cannot do for you.
We publish research-based reviews and guides about online casinos for US readers. We are not a casino, we do not take deposits or wagers, and we hold no player funds or accounts. If your issue is with money sitting in a casino account, the operator's support team and its regulator are the people who can move it. We can point you in the right direction.
What to contact us about
| Reason for contact | What to include | What happens next |
|---|---|---|
| Correction or factual error | Page title or URL, the sentence in question, and the source showing the correct detail | We re-verify against the operator's published terms and update or annotate the page |
| Outdated bonus terms | Casino name, the offer as advertised now, and where you saw it | Checked against the operator's current terms page and revised if it has changed |
| Withdrawal or payout problem | Casino name, state of residence, dates, and the stage the request is stuck at | We can explain the usual complaints path; we cannot intervene in your account |
| Feedback on a guide | What you were trying to find out and what the page failed to answer | Feeds into the next review of that page |
| Partnership or media enquiry | Company, the site or brand involved, and what you are proposing | Read by the commercial side, which sits separately from editorial scoring |
| Responsible gambling concern | Nothing — see our responsible gambling page for immediate support routes | Support organizations respond far faster than we can |
What we cannot help with
- Releasing a held withdrawal. Only the operator and, where applicable, its state regulator can do that.
- Opening, closing or unlocking a casino account. We have no access to any operator's systems.
- Awarding, restoring or extending a bonus. Promotional terms are set by the operator, not by us.
- Telling you whether you will win. Every casino game carries a built-in house edge, and no outcome can be predicted or promised.
- Legal advice. We explain how regulation generally works; we are not attorneys and state law varies.
Where our money comes from
Best Online Casinos earns commission when a reader follows a link to a casino and signs up. That is how the site is funded, and you should know it before you read a single review. Commercial relationships do not buy position in our rankings, and they do not soften a limitation we have found. Every operator we list is scored on the same criteria, whether or not there is a commercial arrangement behind it. If you believe a page reads like an advert rather than a review, that is exactly the kind of message worth sending us.
The payout questions readers ask most
Because our focus is on high-payout casinos, the bulk of our inbox concerns how much of an advertised offer a player can realistically keep. Three examples of operators from our current list, and the payout issues attached to each, give a sense of what those conversations look like.
Raging Bull — the biggest headline number, and the longest read
Raging Bull sits at the top of our list on an editorial rating of 10.0, largely because its advertised 410% up to $10,000 plus 50 free spins is the most generous headline figure we currently track. That is precisely why it generates the most contact. A percentage match of that size is almost always paired with substantial playthrough, a cap on how much bonus-derived winnings can be cashed out, and a maximum bet per spin while the bonus is active. Its real limitation: the size of the number tells you nothing about the payout — the cashout cap and wagering multiple in the offer terms decide that, and readers who skip them are the ones who write to us disappointed. Check the terms on the operator's own promotions page before you deposit, since they can change without notice.
Magician Bet — no wagering, which changes the math
Magician Bet is the operator readers ask about second most, and it is on this page for a structural reason rather than a size one: its 101% No Wagering offer removes the playthrough step entirely. For anyone comparing payout potential, a modest no-wagering match often converts to withdrawable cash more reliably than a headline figure several times larger. Editorial rating 9.9. The trade-off is scale — 101% is a far smaller sum than the triple-digit matches elsewhere, and "no wagering" does not remove other conditions such as minimum deposit thresholds, maximum stake rules or the operator's own withdrawal minimums. Read what the offer still requires, not just what it waives.
Slots of Vegas — a bonus tied to a specific game
Slots of Vegas earns its 9.6 on a 375% bonus plus 50 free spins on Cash Chaser. Game-specific spins are worth understanding because they narrow where the value can be realized: the spins carry value only on that title, and winnings from them are usually converted to bonus funds subject to the same playthrough as the cash match. The limitation is flexibility — if the featured game does not suit your volatility preference, a meaningful slice of the package is of little use to you, and the percentage match alone may not justify the deposit.
The rest of the list at a glance
| Casino | Advertised offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500 across three deposits | 8.8 |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 8.6 |
Ratings are our own editorial scores, not customer review averages. Offers are as advertised by each operator and are subject to that operator's terms, eligibility rules and state availability.
Money questions we answer by email most often
Before you write in, this section may already cover it. Specific fees, limits and processing times are set by each casino and by your bank, so treat the following as what to check rather than what to expect.
- Cost to take part. Every offer above requires a qualifying deposit except where an operator states otherwise. A minimum deposit amount, listed in the promotion terms, is what actually unlocks a percentage match. Nothing requiring your own money is free.
- Paying in. Debit cards are the most widely accepted method for US players, with credit cards accepted by some operators and declined by some issuers on gambling transactions. ACH transfers and direct bank transfers are common, e-wallets vary by operator, and PayPal availability is limited and state-dependent. Crypto appears where an offer is denominated in BTC, as with Bets.FM.
- Getting paid out. Withdrawal routes are usually narrower than deposit routes, and many operators will only return funds by the method used to deposit. Expect a minimum withdrawal amount, a per-day or per-week cap, and sometimes a monthly ceiling that matters a great deal if you win big.
- Timing. Approval is the slow step, not the transfer. Documents pending, weekends and manual review all add days. Advertised speeds are operator claims, and we present them as such — we do not test payouts.
- Fees. Some operators absorb processing costs; some pass them on, particularly on bank wires and repeat withdrawals inside the same period. Check the banking page before you commit.
- Verification. Expect KYC: photo ID, proof of address and proof of the payment instrument. Larger or unusual sums can trigger source-of-funds checks. Uploading documents early is the single most effective way to avoid a stalled first withdrawal.
What these operators actually offer players
If your question is about game range rather than money, the categories break down predictably across the sites we cover:
- Slots — the largest category everywhere, spanning low-volatility titles that pay small and often and high-volatility games that pay rarely and large. Published RTP figures are theoretical long-run averages, not a forecast for your session.
- Progressive jackpots — pooled prizes that grow until won. Headline sums are large; the odds behind them are correspondingly long, and some require a maximum-stake bet to qualify.
- Table games — blackjack, roulette and baccarat, usually in several rule variants. House edge differs between variants of the same game, which matters more for payout than the game name does.
- Live dealer rooms — real dealers streamed in real time. Frequently excluded from bonus playthrough or weighted at a low percentage, so check before assuming they count.
- Mobile play — browser-based play is near-universal; dedicated apps are not. If you play mainly on a phone, verify that the games you want run there.
- Sweepstakes formats — offers quoted in SC, as with Zumba Cards and Amazon Jackpots, indicate a sweepstakes or social model rather than a conventional real-money one. The redemption rules differ substantially and are worth reading closely.
The other products these brands run
Several operators on our list are not casino-only businesses. BetUS, for example, is known for sportsbook betting alongside its casino floor, and sports promotions carry their own separate terms, odds requirements and settlement rules — a casino welcome bonus does not usually transfer across. Others add poker rooms, bingo, virtual sports or racebook sections. The practical point for a payout question is that a single account balance may be shared across products while the bonus terms are not, so winnings from one section can be locked by conditions attached to another. If you are contacting us about a balance you cannot withdraw, tell us which product the funds came from.
Legal standing and who may play
You must be at least 21 to use this site and the operators we cover. US gambling law is layered: federal statutes set certain boundaries, but authorization to offer online casino play is decided state by state, and only a minority of states license real-money online casinos. An operator accepting deposits from your state is not the same thing as being authorized to serve it — the distinction matters, and it is the one readers most often get wrong.
Before depositing, verify your state's current position with its gaming regulator, and confirm the operator's stated licensing on its own site. Where an operator is licensed offshore, the consumer protections and complaints routes available to you differ from those in a state-regulated market, and we say so on the pages concerned. Our terms and conditions set out the basis on which we publish, and more about our editorial approach explains who writes this material.
If gambling has stopped being entertainment, self-exclusion tools, deposit and loss limits and blocking software exist for exactly that reason. The player support and self-exclusion resources we maintain list them. Gambling is not a way to make money or fix a financial problem, and we will never present it as one.
How we assess the casinos we list
Our ratings come from documentary research, not from play. We read published bonus terms line by line, compare advertised payout conditions against what the fine print permits, check stated licensing, review banking pages for limits and fees, and look at complaints patterns and ownership where that information is public. We do not deposit, wager or withdraw, and we do not present operator-advertised speeds as verified results. Findings are dated so you can judge how current they are; this page was last fact-checked on Sep 25, 2026 by Jenna Riley. Commission never affects a score.
Getting a useful reply
- Name the casino and the page on financialmoneytips.com you are writing about.
- State your state of residence — availability answers depend on it.
- Give dates, and say what stage the issue reached.
- Attach or quote the exact term you are querying, if you have it.
- Never send ID documents, card numbers or account passwords. We do not need them and will not ask.
Corrections take priority over everything else in the inbox. If we published something inaccurate about an operator's payout terms, we want to know quickly — and we would rather hear it from a reader than leave it standing. For anything urgent involving your own gambling, contact a support organization first; we will still be here afterwards.